A well-trained live chat agent could potentially make or break your customer service and satisfaction if your clients or customers walk away more confused or frustrated than when they started. Unless your company is huge, bringing a service like this in-house is usually imprudent, with high-costs, high-turnover, and incomplete coverage. By using SEOversite to help you get the best live chat resources you need, your company will save time, money, and frustration. The best live chat agents tend to be English-speaking, college educated, task oriented, responsive and highly-trained – which is no easy feat to find. We work with live chatters that are trained to capture information, but also build relationships, versus appearing to only care about lead or sales capture which can feel pushy.
Further, Preferred Vendor live chat agents are trained to be brand ambassadors with a comprehensive understanding and knowledge of your product or service so they can provide basic information and answers. Also, they are schooled in the ins and outs of the live chat platform so that all the tools and features of the system are second nature to them. They perform extensive mock-chats so that practice is made perfect before they’re thrown in the ring, and this includes proper writing skills and soft skills since the agents are a reflection of your company. Last, you can provide feedback to add to their written and saved knowledge bank so they have key phrases and verbiage you approve so the right information is included for your industry’s needs and standards.
In short, it’s quick. We are waiting in the wings to set you up. Once we’ve met with you and defined goals, we connect you with our Preferred Vendors who will create and configure an account, do a test run, add the chat widget to your site, and go live. Over the first couple of months, we recommend providing word tracks and key feedback so they can slowly but surely sound more and more like a key team member and mold themselves in the company’s image. Let us know you’ve made the decision to add live support to your online marketing strategy, and the rest is history.
Unlike your team members, one key benefit of hiring the best live chat companies in America, is that the agents are available 24/7! And this is really where the unexpected magic works: creating conversions on your website outside of office hours. By not having live chat on your website, you may be leaving hundreds if not thousands of dollars on the table every day.